What is Patient Online?
Patient Online is a service that allows patients to view certain aspects of their medical record online. There are three levels of access that we provide to our patients:
| | | | | |
| | First Level Access | Second Level Access | Third Level Access | |
| Appointment Booking | ü | ü | ü | |
| Appointment Cancelling | ü | ü | ü | |
| Request Medication | ü | ü | ü | |
| Questionnaires | ü | ü | ü | |
| Summary Record Access | ü | ü | ü | |
| Detailed Coded Record Access | | ü | ü | |
| Full Clinical Record Access | | | ü | |
| Any form of online services for 0-15 year olds | X | X | X |
|
| | | | | |
Appointment Booking – Allows patients to book GP appointments
Appointment Cancelling – Allows patients to cancel appointments
Request Medication – Allows patients to request repeat medication and change nominated pharmacy
Questionnaires – Function currently disabled by the practice
Summary Record Access – Allows patients to view their Summary Care Record
Detailed Coded Record Access – Allows patients to view all coded data in their record since birth
Full Clinical Record Access – Allows patient to view their full medical record from 01.12.2021 (if a patient would like a copy of their full medical record since birth they will need to submit a Subject Access Request)
Is there an age limit to request Patient Online?
As yet there is no guidance on how to protect children and the systems are not sophisticated enough to turn on and off as the child ages, we have decided not to allow online access to patients under the age of 16 years. At this age, we will grant access at the request of the individual.
First Level Access –Access will be granted for patients aged 16 and above.
Second & Third Level Access – Access will be granted for patients aged 18 and above.
How do I apply for Patient Online - First Level Access?
To apply for Patient Online First Level Access you need to present at either Bedwell or Roebuck reception with one of the following forms of photographic ID (listed below) or pass security questions over the phone.
- Valid Passport
- Valid UK full photo card driving licence
- UK issued identity card
- If unable to provide ID, x3 security questions must be answered
Once identification has been provided and checked by the reception team they will issue you with a unique Username and Password. Once you have your username and password you can log into your Patient Online account after 2 hours.
How do I apply for Patient Online - Second & Third Level Access?
To apply for Patient Online Second & Third Level Access you must already have access granted for Patient Online First Level Access. Once you are logged on to your account, to request Second and Third Level Access, you must do the following:
- Click on ‘Online Account Management’
- Click on ‘Manage Online Services’
- Click on the ‘Request’ button next to ‘Detailed Coded Record’ and ‘Full Access’.
For more information, please open the below document:
Proxy Access Form - 16 & 17 year olds
Proxy Access Form - 18+ years