Practice Policies


We, at the Bedwell Medical Centre and Roebuck Surgery, are a Data Controller of your information.  This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient. 

We understand how important it is to keep your personal information safe and secure and we take this very seriously.  We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

We are required by Law, in compliance with the General Data Protection Regulations (GDPR), which come into effect from 25th May 2018, to provide you with a Practice Privacy Notice.

Please click on the link below to read our Privacy Notice which contains important information about how we use the personal and healthcare information we collect on on your behalf:- 

Practice Privacy Notice

Due to the COVID-19 pandemic, there have been some national changes to the national Summary Care Record data sharing tool - for details of these changes please visit the below link:


To pursue a complaint please firstly contact the practice manager/PA who will listen to your concerns and will endeavour to assist you wherever possible. Further written information is available regarding our complaints procedure from reception.  Please either call into the surgery to obtain a leaflet or alternatively we can email this to you upon request.    

You also have the option to provide patient feedback relating to primary care services by contacting our local Integrated Care Board by emailing the Patient Experience Team or calling them on 01992 566122.


All GP practices are require to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bedwell Medical Centre in the last financial year was £74,867 before tax and national insurance. This is for 7 part time GPs, and 2 locum GPs who worked in the practice for more than six months.

Firearms Licensing

The doctors at our surgery have made a unanimous decision to not participate in this type of work as they feel it seeks an opinion falling outside of their medical expertise; namely assessment of behavioural and personality disorders.


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